Privacy Policy

Proficiency Projects BV, the company under which the activities of Lighthouse Media Labs are carried out, attaches great importance to the protection of your privacy and personal data. We use your personal data solely in accordance with applicable legislation, including Belgian privacy laws and the General Data Protection Regulation (GDPR). Any reference to the “Privacy Act” in this Privacy Statement refers to the Belgian Act of December 8, 1992, on the protection of privacy in relation to the processing of personal data, as amended, and any reference to the “Regulation” refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR).**

With this Privacy Statement, Proficiency Projects BV aims to inform you about the processing of personal data you provide via the website lighthousemedialabs.com (for example, through the contact form or by using cookies), as well as your rights in this regard. By using our website, you acknowledge that you have read and understood this Privacy Statement.

For the processing of personal data in the context of quotations, agreements, or collaborations, we enter into a separate data processing agreement or include specific contractual provisions.

 

1. Data Controller

The data controller responsible for processing your personal data is:

Name: Proficiency Projects BV
Address: Reebokdreef 19, 2900 Schoten, Belgium
Company registration number: BE0762.968.643
Email for privacy-related inquiries: info@lighthousemedialabs.com

 

2. What personal data do we process?

We only process personal data that you provide to us directly, for example when you fill in the contact form on our website, contact us by email, or communicate with us in any other way. This may include:

  • Name
  • Email address
  • Address (if provided)
  • Your message or inquiry
  • Any other information you voluntarily provide

In the context of a request for a quote, collaboration, or invoicing, we may also process additional data necessary for the proper performance of our services.

Our website uses cookies to enhance your browsing experience and to collect statistical data. More information about the cookies we use can be found in our cookie policy

 

3. Why do we process your data?

We process your personal data for the following purposes:

  • To respond to your questions or messages.
  • To manage customer relationships.
  • To draft and follow up on quotes and agreements.
  • To perform our services.
  • To comply with legal obligations, such as accounting and tax requirements.
  • To improve our services based on feedback.

 

4. Legal basis for processing

The processing of your personal data is based on one or more of the following legal grounds:

  • Your consent, when you voluntarily contact us via the contact form or email.
  • The necessity to perform a contract, or to take steps prior to entering into a contract (such as preparing a quote or service agreement).
  • Our legal obligations, including tax and accounting regulations.
  • Our legitimate interests in ensuring the efficient operation of our business and improving our services, provided your rights and freedoms are not unduly affected.

 

5. Retention periods

We do not retain your personal data longer than necessary for the purposes for which they were collected and processed. Retention periods are determined based on the following criteria:

  • Contact details and communications: Personal data provided via the contact form, email, or other means of communication are retained for as long as necessary to handle your inquiry, request, or assignment, and as long as they remain relevant for potential future collaboration or services.
  • Data related to a collaboration: Personal data necessary for the performance of a contract will be retained for as long as required for the proper execution and follow-up of that contract, and for as long as we have a legitimate interest in retaining them (for example, for customer relationship management or in case of disputes).
  • Invoicing and accounting data: These data are retained in accordance with the legally required fiscal and accounting retention periods.
  • Other personal data: Any other personal data are not retained longer than reasonably necessary to achieve the purposes for which they were collected, unless there is a legal obligation to retain them or a legitimate interest in their further retention.

 

6. With whom do we share your data?

The personal data are processed solely for internal use within Proficiency Projects. We do not share your personal data with third parties, except in the following cases:

  • When necessary for the performance of a contract (e.g., subcontractors or partners we collaborate with for service delivery).
  • When required by law (e.g., to tax authorities or supervisory bodies).
  • When you have given us explicit consent to do so.

In all cases, we ensure that appropriate agreements are in place to safeguard your personal data.

 

7. Your rights

Under the GDPR, you have several rights regarding your personal data. You can request:

  • Access to your personal data.
  • Correction of inaccurate or incomplete data.
  • Erasure of your data (where legally possible).
  • Restriction of processing, under the conditions set out in the GDPR.
  • Data portability, to receive your data in a structured format or have it transferred to another controller.
  • Objection to the processing of your data, particularly if processing is based on our legitimate interest.

To exercise any of these rights, you can contact us via info@lighthousemedialabs.com. We will respond to your request within one month, in line with GDPR requirements. In complex cases, this period may be extended.

 

8. Data security

The necessary technical and security measures have been implemented to minimize the risks of unlawful access to or processing of personal data. Appropriate technical and organizational measures have been taken to protect your personal data against loss, misuse, unauthorized access, alteration, or disclosure. These measures include, but are not limited to, encryption, secure storage, authorized access control, and secure network connections. We regularly evaluate and adjust these measures as needed to ensure the security and confidentiality of your data.

In the event of a security incident, such as a breach of our systems, we will immediately take all possible measures to minimize the damage.

 

9. Complaints

If you believe that we are processing your personal data unlawfully or that your privacy rights are not being respected, we encourage you to contact us at info@lighthousemedialabs.com so we can address your concerns.

You also have the right to lodge a complaint with the supervisory authority:

Data Protection Authority (GBA)
 Drukpersstraat 35
 1000 Brussels, Belgium
 contact@apd-gba.be
 https://www.gegevensbeschermingsautoriteit.be

10. Changes

We reserve the right to amend this privacy policy. The latest version will always be available on our website. We encourage you to review this policy regularly.